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Souq Place FZE (“Souq Place”) is an online business duly formed and licensed by Ajman Freezone, the United Arab Emirates under the name Souq Place FZE, and operating online at www.souqplace.com (the “Website”). At all times, the relevant laws of the United Arab Emirates apply to these terms and conditions except when specifically stated otherwise. If you use this website, your submission to these terms is deemed granted. If you do not agree to these terms, you are not permitted to use this website. These terms of service refer only to your use of the Website. Separate conditions apply to refunds and listings which we may run from time to time.
1. Your Acceptance:
A. By using or visiting the Website or using any of Souq Place products, software, data feeds, and services provided to you on, from, or through the Website (collectively the "Service") you signify your agreement to:
B. Although we may attempt to notify you when major changes are made to these Terms of Service, you should periodically review the most up-to-date version. Souq Place may, in its sole discretion, modify or revise these Terms of Service and policies at any time, and you agree to be bound by such modifications or revisions. Nothing in these Terms of Service shall be deemed to confer any third-party rights or benefits.
2. User Accounts:
A. In order to access some features of the Service, you will have to create a User Account. Use of another person’s account is prohibited. You must provide complete and accurate information when creating your account. You are solely responsible for the activity that occurs on your account, and it is your responsibility to keep your account password secure. You must notify Souq Place immediately of any breach of security or unauthorized use of your account.
B. Souq Place is not liable for any losses or damages that occur from unauthorized use of your account, but in some circumstance, you may be liable for the losses of Souq Place others due to such unauthorized use.
3. General Use of the Service—Permissions and Restrictions:
Souq Place will grant permission to access and use the Service as set forth in these Terms of Service Agreement, provided that you adhere to the following requirements:
A. In your use of the Service, you will comply with all applicable laws relating to these Terms of Service, and agree to jurisdiction for the purposes of enforcement of this agreement in the UAE or the appropriately designated Arbitration Panel referenced in this agreement.
B. Any act or statement that is illegal under the laws of the United Arab Emirates is strictly prohibited. Souq Place reserves the right to discontinue any aspect of the Service at any time.
C. Please note that the United Arab Emirates specifically prohibits by law the following Content (as defined below) on websites and you agree not to engage , post or submit items in violation of these laws:
4. Your Use of Content:
A. You agree that the Content on the Service, the trademarks, service marks and logos ("Marks") and written text on the Service are owned by or licensed to Souq Place and are subject to the full protection of copyright and other intellectual property rights under the national and international laws.
B. You agree not to copy, distribute, reproduce, sell, lease, assign or sub-license any aspect of the Website or any Content.
C. You agree not to circumvent, disable or otherwise interfere with security-related features of the Service or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Service or the Content therein.
D. By posting Content on the Website:
5. Warranty Disclaimer:
You agree that your use of the services shall be at your sole risk. To the fullest extent permitted by law, souq place and its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the services and your use thereof. Souq place fze makes no warranties or representations about the accuracy or completeness of this site's content or the content of any sites linked to this site and assumes no liability or responsibility for any:
6. Limitation of Liability:
The Service is controlled and offered by Souq Place from its facilities in the United Arab Emirates. Souq Place makes no representations that the Service is appropriate or available for use in other locations. Those who access or use the Service from other jurisdictions do so at their own volition and are responsible for compliance with local law. Data will be backed up by remote servers.
To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Souq Place and its owners, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
8. Ability to Accept Terms of Service:
You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service.
These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Souq Place FZE without restriction.
10. Governing Law and Dispute Resolution:
These Terms of Service shall be governed by the internal substantive laws of the United Arab Emirates, as applied in Ajman Free Zone, without respect to its conflict of laws principles. You agree that the Service shall be deemed
By use of this website, you are agreeing that any dispute, claim, controversy or difference of any kind, including or a tortious, statutory or common law claim (“Dispute”) that arises out of or is in any way related to these Terms of Service and their areas of concern without limitations; including questions on the formation, existence, scope, performance, interpretation, validity, termination or validity of these Terms of Service or this clause, or any question regarding the legal relationships established by these Terms of Service or the consequences of their nullity be resolved in the following manner:
These Terms of Service, together with the Privacy Notice (link here) and any other legal notices published by Souq Place on its website shall constitute the entire agreement between you and Souq Place concerning the Service. If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Souq Place’s failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. Souq Place reserves the right to amend these Terms of Service at any time and without notice, and it is your responsibility to review these Terms of Service for any changes. Your use of the Service following any amendment of these Terms of Service will signify your assent to and acceptance of their revised terms.
YOU AND SOUQ PLACE AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN NINE MONTHS AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Buyer-Shop Owner Guarantee:
There will be some times that a buyer and a shop owner will not come to an agreement. As such, we have the souqplace.com Buyer-shop owner Guarantee as a go between. This will allow both parties to go through the process smoothly.Full refund, including any delivery cost that may have been incurred, will be provided if any or all of the following conditions below are met:You are sure to have submitted the Return Request through your souqplace.com Board and have waited for 24-48 working hours for a response from the shop owner before filing a claim with souqplace.com.The product is damaged straight out of the box, defective, misrepresented or not as described by the shop owner on the product page / storefront.The shop owner failed to deliver the item by within 3 days past the maximum estimated delivery date.The shop owner has agreed to have the item collected within the specific time frame provided and have failed to do so or refused to proceed with the collection.
What is not covered by the Guarantee? You have not informed the shop owner of your intention to return the product before sending the parcel back or rejecting the delivery from the courier.You have not sent the Return Request from your souqplace.com Board. Credit card payments where the card issuer has already initiated a chargeback prior to the return or claim.
We highly encourage each shop owner to ensure that product(s) being sold on the site is 100% genuine. While authentic items are preferable to be sold on souqplace.com, retail or wholesale of replica items should be clearly stated as such on the product page and description. This is regardless if the item is brand new, vintage, etc. If you are sure of the authenticity of the product you are selling, it is highly advisable for you to upload proofs of authenticity and genuineness such as certificates, tags, and labels, if available.
Product Title / Description
One of the most important factors with online selling is to have the correct and specific name, specification and description shown on the Product title. This is because potential customers cannot physically check an item before purchase.
Instead of only stating Macbook Pro 13, you may list it as Apple MacBook Pro 13 inch, 500GB, 2.5GHz Dual Core i5.If an item has more than one option (e.g. Clothing) Please do not put V-neck Shirt Black Small (Available in other colors). Please make use of the option Variant if you have other specifications of the same product.Ensure that the description/specification matches the brand and model number of the product. Though minimal, a percentage of purchase returns account for wrong product information provided on the listing.This will allow customers to make good and well-informed choices. It will also increase your sales and decrease returns and / or replacements. Seriously, who wants to have after sales issues?
When listing, please ensure that the item is listed on the correct category. As an example, do not categorize a Bicycle under "Automotive"; Do not try to list a restricted product by hiding it under a different category. We will find out about it.We require that you only use keywords that are specific to the listing. If you are selling a couch, keywords such as furniture, best couch or comfortable couch; fits the product perfectly. No Keyword Stuffing (unrelated or inappropriate use of keywords on the title, description or anywhere on the Site to gain leads). Do not create a duplicate listing or multiple listings for a similar existing ad. This is applicable for all categories.The difference must be clearly mentioned in the title, product description, price, image and specification of a listing.If you would like to re-list your product, remove the existing listing and create a new one.
Just like Product Descriptions, images for listings is one other key factor that could could make or break your store’s success. Here are some points to consider:
Stock Level and Availability
Stock level should be clearly stated on each product page, regardless if it is only 1 unit remaining or multiple units are still available.Ensure that the stock level is up to date and current.When an item or product gets sold out, the site will automatically hide the listing from viewers. This would only come up on the search results only if the stock quantity has been replenished. Do not misrepresent an item by showing the number of units available when it is actually out of stock.
Who can list on souqplace.com?
Individuals, small-medium enterprises and corporations may list their products and create a store on souqplace.com.
Below is the list of prohibited products and services which should never be sold on souqplace.com. While it may seem self-explanatory, we still feel the need to list them down for reference.
While we strive to monitor everything that goes up and around the site, we unfortunately will not be able to most of the time.If you see a listing that is inappropriate or you feel that it has violated the foregoing guidelines, give us a shout via Contact us and we will take a look at it right away.
Doing Payments on Souqplace.com:
Delivery and Shipping Policy:
Dated October 10, 2017